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hospitality

we build hospitality brands.

The art of experience is what defines hospitality. What makes this industry so unique is the possibility to engage all five senses at one time. Our role is to help you maximize every opportunity to create a memorable experience for your guest because we know that missing the mark on even one sense can ruin the entire experience or create a customer for life.

We work with restaurants, bars, lounges, boutique hotels, nightlife
and entertainment

Brand & Marketing Strategy

Every mega-brand has a strategy they live by, we help create yours. Everything that affects your brand should fall under your strategy. We essentially become a custom tailor, but for your brand. We assess your overall brand and tailor-fit our strategies based on the style and needs of your business.

Digital & Social Media

Accept it: social and digital are here to stay. Maybe you have a solid digital and social media team creating a consistent digital online presence, but do they have a strategy or are they just posting photos? Have you seen an increase in customer reviews? Are sales up? These are some of the areas we’ll begin with to make sure you’re maximizing opportunities to promote your brand while adding to your bottom line.

Customer Experience

We encourage you to understand your customer journey to get the full 360 perspective. We’ll walk through your brand experience from the customer’s perspective to see if you’re checking all the happy boxes and delivering consistently on your brand promise, and if not, we’ll develop a strategy for improvement. 

Creative Strategy
& Services

You want it all and you want it delivered, outside the box. Thinking outside the box takes courage and there’s no shortage of courage here. Who, what, when, where, why and how? You’ve heard this all before, just not like this. You may know these are the basics, but do you know how to tie it all into a well-crafted strategy? Don’t worry, we can help you out. 

Ambiance, Interior Design & Amenities

Good design is obvious. Great design encompasses more than visual elements. We’ll paint a picture for you, one that includes the physical space, the team behind you and everything your customer sees, feels and touches when they interact with your brand. 

Employee Engagement

Your team members are an integral part of your brand experience. We help you make sure your team is a natural extension of your brand by ensuring they’re educated, prepared and the best ambassadors for your brand.

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Figfirm Fig Firm Brand Strategy and Marketing Agency in Las Vegas, NV

FIG Firm holds the following certifications: SBE (Small Business Enterprise), WBE (Women Business Enterprise), MBE (Minority Business Enterprise), DBE (Disadvantaged Business Enterprise)