The Glass Wall Discovery engagement is designed for single-location luxury operators who have already implemented AI, whether driven by competitive pressure, staffing challenges or corporate mandate and need immediate clarity on how that technology is landing with their guests.
If you operate a luxury hotel, a premium automotive dealership or high-end retail space where brand standards are non-negotiable and guest expectations are unforgiving, this is your first line of defense.
You don't need to have a problem to benefit from this. You need to know whether one is forming.
TM
What we do
FIG enters your operations as a guest, not a secret shopper. A high-expectations, guest. We move through every customer-facing touchpoint where AI or automated technology intersects with the guest journey, from first digital contact through post-experience follow-up.
We are not looking at your software. We're looking at your experience.
Guest Journey
Friction Map
Map of every AI touchpoint assessed against your brand standards and guest expectations.
Friction Point Prioritization Report
Report ranked by guest impact and 3R risk (Revenue, Reputation & Retention).
Updated Guest
Journey Map
A revised journey reflecting current AI integration with recommended alignment adjustments.
Vendor
Feedback Brief
A clear, actionable document you can hand directly to your AI provider for updates.
The Glass Wall
TM
The Glass Wall Discovery is the entry point to FIG's full governance ecosystem. Your engagement fee is credited in full toward the Glass Wall Implementation, our signature 16-week enterprise program for operators ready to build a permanent competitive advantage.
TM
TM
Explore other services.
If you haven't implemented and want to implement AI to support your brand promise, EvE Diagnostic
If you've already implemented and need a full operational review, Friction to Finesse
TM
TM
What You Get
Clarity
You won't receive a 200-page report no one reads. No.
You will get a precise, prioritized picture of exactly where your AI is protecting your brand and where it isn't.
In one week.
Virtual Debrief Session
A live virtual walkthrough of findings with our President and Managing Partner, TaChelle Lawson so nothing gets lost in translation.
Investment & Timeline
Starting at $7,500
Engagement begins within 5 days of confirmed booking.