Who It's For
You're already in the conversation. You've reviewed the demos, fielded the quotes and felt the pressure from ownership, from competitors and from the market. AI implementation is no longer a question of if. It's a question of how, but the answer isn't clear enough to protect what you've built.
The EvE Diagnostic is designed for luxury hotel operators, premium automotive dealerships and high-end retail and real-estate portfolios where brand standards are non-negotiable, manufacturer and brand owner scorecards are real and the guest experience is the product.
You don't need to have made a mistake. You need to make sure you don't.
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How It Applies
Where does automation make your operation stronger? And where does it leave your guest wanting more?
In luxury and premium brand spaces, efficiency don't have to be on opposite sides. But without governance, the chase for speed will always cost you the guest. The EvE Diagnostic exists at that intersection, identifying exactly where AI can reduce repetitive operational load and redirect that recovered capacity toward the guest experience.
Because in a five-star environment, the goal is never to replace the human touch. It's to protect it.
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What We Do
We walk your property as your guest and document every moment the experience breaks down
We identify where your team is optimizing for speed at the cost of the experience your brand promised.
We surface the distance between your brand standards and what's actually happening on the floor.
We score your exposure, where guest dissatisfaction, staff misalignment or AI are quietly compromising asset value.
We tell you exactly where AI is helping, where it's hurting and what guardrails your operation needs.
What You Get
The EvE Diagnostic includes a proprietary financial impact assessment, a governance framework your leadership can act on immediately. A risk map your AI vendor cannot argue with. And the financial clarity to move forward, knowing your ADR, guest satisfaction scores, brand ratings and asset NOI are protected before a single workflow is automated.
With FIG, you leave with efficiency that serves your guest. Governance that protects your brand. Numbers that protect your ass(et).
Virtual Debrief Session
It’s time to stop throwing together programs that don’t make sense for the business and be intentional. We can help you align your cultural goals with your business goals, from strategic sourcing to inclusive communications and marketing.
Investment & Timeline
Starting at $25K, Approximately two weeks of discovery and assessment followed by a structured executive debrief.
Engagement begins within 7 days of confirmed booking.
For a full list of deliverables, please schedule a briefing call.
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The Glass Wall
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The EvE Diagnostic fee is credited in full toward the Glass Wall Implementation, FIG's 16-week enterprise governance program for operators ready to build a permanent competitive advantage across their portfolio.
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Explore other services, If you've already implemented and need:
A quick review of friction points, Glass Wall Discovery
A full operational review, Friction to Finesse